Tag: Down-regulating

The receipt was $123.19 too much. There was a long line in back of me so the cashier with a wicked bad cold said Customer Service would help me with the refund.

I pushed my cart to Customer Service. The woman behind the counter didn’t look at me as I explained what had happened. Instead she emptied all my cloth bags and began returning every item through her register.

I said, “No. Please, wait. Let me explain again. I want everything in the bags but there were two overcharges totalling $123.19 that I would like credited to my card.”

She continued not looking at me as she returned the items. I felt my body get hot. My breath was short and I could tell my mind was churning up something to say that I would later regret and have to make amends for.

It was then I remembered I had a choice on how to respond. So I paused right there at Customer Service. I closed my eyes taking ten deep inhales and exhales. With each breath I could feel my body relax as my mind began to settle. I was down-regulating.

When I opened my eyes the woman was looking at me with a tiny smile. We saw each other.

I said, “Could we begin again? I think we could have more fun doing this.” And so we began again.

Moral of the Story: To gift ourselves with pausing helps us move through the world with more ease and less suffering.